Privacy Policy

This policy sets out how we use and protect any personal information that you give us when you use this website. If you have any questions about this policy or do not agree with it, please contact our customer services department via or on (UK) 028 7962 7889 or (ROI) 048 7962 7889 before using this website.

We may change this policy from time to time by updating this page therefore you should check this page to ensure you are happy with any changes. This policy is effective from May 2018.

What information do we collect?

In general, you can browse this website without giving us any information.  However, additional information will be required when an account is set up.
To open an account with Pharmacy Supplies Ltd, you must complete the ‘new account application form’ (which is available on the website) and send it to the accounts department via email, fax or post.

What do we do with the information we collect?

We use this information to provide you with a better service, and in particular for the following reasons
  • Fulfilling any orders which you make 
  • Internal record keeping 
  • To improve our products and services
  • To administer the account you have with us to fulfil products / services orders you wish to place with us
  • To administer the accounts you have with us to carry out the accounts functions i.e. invoices, credit notes, statements
  • To contact you for market research purposes
  • We may contact you by email, phone, fax or postal to inform you of any promotional offers 
  • To give you access to the data we hold about you 

Direct Marketing 

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting.  We may send you such information by post, fax or verbally by telephone.  When you provide us with your details, you will be given the option to let us know if you want your details to be used for these direct marketing purposes. If you do not request this option, we will not send you any direct marketing. You can change your mind at any time by contacting us.

Email marketing 

We would also like to provide you with information by email. When you provide us with your details you will be given the option to let us know if you want your details to be used for email marketing purposes.  If you do not request this option, we will not send you any email marketing.

If you decide at any time that you no longer wish to receive marketing emails from us, you can unsubscribe at the bottom of the marketing emails or contact us at

Whom do we share this information with?

Once you have ‘opted in’ to receive marketing communications, we will use these details to inform you of our future offers and similar products. This information is not shared with third parties (other than our authorised direct marketing partners or other agents unless you tell us that you do not wish this to happen) and you can unsubscribe at any time.

We will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

How to get copies of or amend the information we have collected

You may request details of personal information which we hold about you under the Data Protection Act 1998. You can do so at any time, and we will provide information free of charge within one month of your request at the latest. You can request inaccurate or incomplete personal data held on you to be rectified or completed, or for personal data to be suppressed or erased. We will respond within one month of your request at the latest.

We will supply any data you request in a CSV file. If you prefer a hard copy please specify this in your request.

If you would like a copy of the information held on you please contact us at

If you think any information we have about you is incorrect or incomplete, please telephone or e-mail us as soon as possible.  We will correct or update any information as soon as possible.


We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  We use encryption when collecting or transferring sensitive data such as credit card information.


We may link to other websites which are not within our control.  When we do this, we will try and make it as clear as possible that you are leaving our website.  We are not responsible for these websites in any way.  It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit. You may not link to this website from another website without our consent in writing.


We use cookies for certain areas of our website.  Cookies are files that store information on your hard drive or browser that allows our website to recognise that you have visited our website before.  They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer.  On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”.  This may prevent you from taking full advantage of the website.

Sign up for our newsletter

We only use your email address to add you to our mailing list for receiving our newsletters. This information is only kept in our mailing list and not for any other purposes than for contacting you with our newsletters.

Thank you for your submission! You will hear from us soon.